* Hint: If this video becomes fuzzy or unclear, please just switch to HD mode.
* Hint: Please note that this Java Script was created for a version 8.5x Cisco Contact Center Express
* Hint:Click on the link below to download a copy of the script.
http://rapidshare.com/files/351883425/Split_intl_Calls_from_national%20-%20Copy.aef
This blog entry is created based on an interesting case that was assigned to me a few months back: A client called in and requested that he wanted to be able to divert international calls to a particular number that was maned by a specialized team of agents while all other calls divert to another team of agents. The solution was very interesting as can be seen from the Video clip below. However, for the purpose of this blog, I have created a script that separates callers with a London caller-ID from all other callers since the methodology is the same.